Customer care

Returns & Exchanges

We want every Arca purchase to be exactly right. If something isn't, here is how we can help.

Return policy

  • ✦30 days from delivery for full-price items
  • ✦Items must be unworn, unaltered, and in original packaging with tags attached
  • ✦Footwear must be returned with the original box
  • ✦Sale items and bespoke/made-to-order pieces are final sale
  • ✦Fragrance and intimate accessories cannot be returned for hygiene reasons

How to return

  • ✦Log in to your account and visit Orders
  • ✦Select the order and click "Request Return"
  • ✦Choose items and reason — our team will confirm within 24 hours
  • ✦Pack securely and hand to our courier (we arrange collection)
  • ✦Refund issued within 5–7 business days of receipt

Exchanges

  • ✦Exchanges for a different size or colour are welcome within 30 days
  • ✦Subject to availability — we will confirm before processing
  • ✦In-boutique exchanges can be done without prior notice

Refunds

  • ✦Refunded to your original payment method
  • ✦Bank transfers and UPI refunds take 3–5 business days
  • ✦Card refunds take 5–10 business days depending on your bank
  • ✦Original shipping charges are non-refundable unless the item was faulty

Need help?

Our after-sales team is available Monday to Saturday, 10 am – 7 pm.

service@arca.comorSubmit a service ticket